USC COVID-19 Update – May 19, 2020
Dear USC Family,
During the last few weeks we have taken the time to reach out to a number of our guests in order to understand how our passengers have been affected by Covid-19. Having taken those soundings, we acknowledge that some of our communications may have fallen short of the standard we strive to attain in our interactions with our guests. For that we genuinely apologize.
The health and safety of our passengers has always been paramount, and while the overwhelming majority of our guests are still very much looking forward to USC 2020, we understand that some of you may wish to focus on other priorities at this time.
For that reason, we have been actively working in the background to assist those who are experiencing challenges as a result of Covd-19. We have already found solutions for a number of guests and, in some cases, have agreed to defer payments for those experiencing financial hardship. This is in addition to our offer to waive late fees, name change fees and lower monthly payments which will continue until further notice.
If you are also experiencing financial hardship and wish to avail yourself of these and other relief measures, please contact our Support Team directly. Rather than address your sensitive and confidential issues in public forums, we prefer that you utilize our call center to find a solution. Each situation is unique and we will do our best to work with you during these trying times.
There is light at the end of the tunnel and we are encouraged by the expedited testing of new treatments like Remdesivir and the collaborative efforts of numerous pharmaceutical companies to develop, manufacture and distribute millions of coronavirus vaccines by September 2020, a move that will facilitate rapid vaccination worldwide, if the treatment proves effective. Although these efforts are promising, USC will not sail until it is safe to do so and we will await further guidance from the CDC/Royal Caribbean (RCL) on what additional safety/security protocols will be implemented on future sailings.
We wish to emphasize that RCL has not made any changes to their November sailings and therefore USC 2020 is due to sail as scheduled on Nov 9-14 and Nov 14-19, 2020. Our team meets regularly with RCL and continues to discuss the new protocols necessary to prevent, detect, contain and respond to Covid-19 on future voyages. Should RCL decide to adjust our itinerary or reschedule the cruise we will let you know. In the interim, we must honor our financial obligations to RCL and continue to work with them line to ensure all necessary public health procedures are in place when cruise lines gradually resume sailing over the summer.
Those of you that have sailed with us know that Ubersoca is much more than just a brand, we are a family. And while others have taken the tough decision to let go of staff, USC continues to maintain and support all of its staff and their families throughout the crisis. We feel the same way about our passengers and will continue to support you and safeguard your investment. Make no mistake, this is complex situation with many moving parts. We therefore appreciate your understanding and ask that you bear with us as we ask the tough questions and advocate on your behalf in the background. Please be assured that YOU WILL NOT LOSE YOUR INVESTMENT and that we will do right by our guests.
We will be holding a webinar in due course and will provide further updates at that time. Please keep your families safe and healthy,
CEO & Founder, Ubersoca Cruise