This page will provide you with all of the latest updates regarding Covid-19. If you have any additional questions, please do not hesitate to contact our Support Team.

JULY 30, 2020
UBERSOCA CRUISE
COVID-19 UPDATES


 

Thank you for your patience. We know the delayed response has caused a bit of frustration and we share those sentiments as we’ve been working diligently in the background gathering all of the information required to make a final decision regarding USC 2020. We now have all the information we need, and although things are gradually starting to open up, unfortunately, there aren’t any viable options at this time! So, with all that’s going on, and in the interests of passenger safety, we’re sad to announce that Ubersoca Cruise 2020 will be rescheduled to November 2021.

Now for the Good News!

We actually have some great news! We’ve already confirmed our NEW sailing dates for USC 2021. Both cruises will sail from Orlando, Florida on November 5-10, 2021, and the 2nd cruise from November 10-15. We’ll be sailing on the same ship, Independence of the Seas, to two NEW exotic destinations including a brand-new port: Taino Bay (Puerto Plata, Dominican Republic) and a second port, which we will confirm shortly. In short, it’s the Same Ship, New Dates, 2 New Destinations…same Epic Experience!

When this is finally over, we’re all going to need something to look forward to and we especially look forward to seeing all of you. To make things easy, we have created 3 options for our guests:

OPTION 1 (Stay n Play)

A. If you wish to STAY-n-PLAY, there’s no need to do anything. Your reservation will be automatically transferred to the same ship and same cabin on the rescheduled cruises for 2021. A new email confirmation will be sent to you soon reflecting the updates.

B. All payments will remain suspended until January 30, 2021, giving all guests an 8-month break from making payments. All payment plans will be updated automatically to re-commence on Jan 30, 2021. When payments resume, they will be even lower and spread out over a period of 9-months. If you would like to continue making payments, you can do so by logging into your account online.

OPTION 2 (Move n Groove Plan)

For those guests that are unable to make the dates in 2021, no worries, your Future Cruise Credit will be available to use until 2022. Simply fill out the Move n Groove Form (see button below) by August 31, 2020 and we will issue a Future Cruise Credit for the full amount you have already paid towards USC 2020.

OPTION 3 (Cabin Replacement Program)

If you’re unable to sail with us in 2021, or 2022, and wish to cancel, we’ve introduced a new Cabin Replacement Program to assist you with the sale of your cabin.

If you still wish to cancel and want to participate in the program, please complete the Cabin Replacement Program Form (see button below) by 5:00pm EST on August 10th, 2020. Any cancellation requests received after this date will not be eligible and will be subject to our standard terms.

Cancellation requests will be processed in the order in which they are received, cabins will then be returned to inventory and later sold on a first come first serve basis – giving 1st preference to those who have already RSVP’d for USC 2021.

Once your cabin is sold, your cabin transfer will be processed and you will receive a full refund including your deposit.

Please understand that this is a process, your cabin will not be sold overnight. It will take some time to execute cabin transfers and refunds and therefore we appreciate your patience and understanding in advance.

**Please note that any guest with an active chargeback on file will NOT be eligible for either option until the chargeback has been cancelled and proof of cancellation has been provided.

FREQUENTLY ASKED QUESTIONS

Why is USC 2020 being rescheduled to 2021?

USC 2020 is being rescheduled due to the Covid-19 pandemic and in order to ensure the health and safety of our guests.

What are the NEW dates for USC 2021?

Ship 1: November 5th-10th, 2021; Ship 2: November 10th-15th, 2021.

Will USC 2021 sail on the same ship?

Yes, both cruises for USC 2021 will sail on Royal Caribbean’s Independence of the Seas.

What are the two new destinations for USC 2021?

The new destinations will be Taino Bay located in Puerto Plata (Dominican Republic) and a second destination which will be confirmed shortly.

What is the new Port of Origin for USC 2021?

Both 2021 sailings will leave from Port Canaveral, FL which is approximately 50 minutes east of Orlando, FL.

If I want to move my reservation from USC 2020 to USC 2021, what do I need to do?

At this time, you dont need to do anything. Your reservation will be automatically transferred to the same ship and same cabin on the rescheduled cruise for 2021. A new email confirmation will be sent in due course to reflect the updates. In addition, new payment plans will be re-programmed to re-commence automatically on January 30th, 2021 and end on September 30th, 2021. Payments will remain suspended until January 30, 2021.

Can I continue making payments towards USC 2021 before the new January 30th, 2021 installment start date?

If you wish to continue making payments between August 2020 and January 2021, you can log in to your USC account by using this link, USC Account Portal. If you have any questions, or issues with your account, you can contact us at 305-460-3515.

I am unable to make the dates for USC 2021, what do I do?

(a) Primary guests can opt to participate in our Move n Groove Program,” where we would cancel your reservation and provide you with a Future Cruise Credit for the full amount paid towards USC 2020. The funds will be credited to your USC account and will be available to use for USC 2022. The primary guest would simply fill out our Move n Groove Program Form by 5:00pm EST on August 31st, 2020; it’s that easy! Any requests received after this date will not be eligible for the Move n Groove Program and will be subject to our standard terms and conditions. -OR-

(b) Primary guests can opt to participate in our Cabin Replacement Program,” where we would cancel your reservation and grant you a refund, less your deposit amount paid towards USC 2020. The deposits range from $250/pp for Interior, $350/pp for Oceanview, $450/pp for Balcony, $550/pp for Suites and $650/pp for Owner/Royal Suites. In order to participate in the program, the primary guest must complete the Cabin Replacement Form by 5:00 pm EST on August 10th, 2020. Any requests received after this date will not be eligible for the Cabin Replacement Program and will be subject to our standard terms and conditions.

If we opt to participate in the Move n Groove Program,” how do I redeem my credit when I am ready to book for USC 2022?

The primary guest must first complete the Move n GrooveProgram” form before August 31st, 2020 at 5pm EST in order to join. Once your form is processed, we will cancel your USC 2020 cruise and the entire amount paid towards USC 2020 will be converted into Future Cruise Credits which can be used until 2022. These future cruise credits will be attached to your UCS profile, associated with your email address on file, and credits can be utilized during a later date should you wish to join USC 2022 at the RSVP stage, OR main booking stage. We will send out more information regarding this process before we launch USC 2022. [Please refer to Q.20 if the members of your reservation are not in agreement]

Can I sell my own cabin?

Yes, you certainly can, but only the primary can authorize and complete a name change request. Please note that if you are unable to sell your cabin by August 10th, 2020 at 5pm EST and decide to contact us after this date to participate in the “Cabin Replacement Program,” we will not be unable to add you to either program.

What is the deadline to sign up for the Move n Groove Plan?

5pm EST, August 31, 2020

What is the deadline to sign up for the Cabin Replacement Program?

5pm EST, August 10, 2020

What happens if we miss the deadlines for either the “Move n Groove” or the “Cabin Replacement Program?”

If we do not receive your completed forms for the Move-n-Groove Plan or the Cabin Replacement Program by the dates listed above you will not be eligible to participate in these programs and your reservation will be subject to our standard terms and conditions

If we sell our own cabin, how do we go about informing USC?

The Primary Guest must send an email (from the email address associated with his/her USC account), to support@ubersocacruise.com. Please provide the following information for the new guest: First & Last Name (as it appears on passport), DOB, Gender, Country of Citizenship (as it appears on passport), Email Address, Telephone Number, Emergency Contact Name & Number (cannot be traveling on USC 2021). Once we receive this information, the name change will be conducted in 3-5 business days and a confirmation email will be sent to the new guest.

Will USC charge a name change fee if I (a) sell my cabin or (b) participate in the Cabin Replacement Program?

USC has waived all name change fees until December 31st, 2020. There will be no change fee affiliated with either finding your own replacement OR participating in the “Cabin Replacement Program.” If you decide to participate in the “Cabin Replacement Program,” please remember to have the primary fill out the “Cabin Replacement Program” form no later than August 10th, 2020 at 5 pm EST. Once we process your submission, the cabin will be added back to inventory and USC will attempt to sell it to a new guest at no cost to the previous room’s owner.

If we wish to participate in the “Cabin Replacement Program,” how long will it take to sell my cabin?

Unfortunately, we have no way of knowing how long it will take to sell your cabin. Once we process your Cabin Replacement Program form, the cabin will be added back to the inventory and sold on a first come first serve basis giving priority to those who have already RSVP’d for USC 2021. The Cabin Replacement Program is offered as a courtesy to guests, it does not create an obligation on USC to sell your cabin. There are no guarantees that we will be able to resell your cabin and USC accepts no liability in the event your cabin does not sell. [Please refer to Q.20 if the members of your reservation are not in agreement]

How will I know when my cabin is sold?

Once the cabin is sold to the new guest and the reservation is finalized, you will receive an email from USC stating that your cabin has been sold together with a timeline for processing your refund.

When the cabin is sold, how soon can we expect the refund?

After your cabin is sold, please allow up to 30-business days for the cabin replacement and your refund to be processed.

We already submitted a cancellation request via email, do we still need to fill out the “Cabin Replacement Program” Form?

Yes, if you wish to participate in the Cabin Replacement Program, you must complete and submit a Cabin Replacement form.

What if we wish to cancel and transfer the amounts we have already paid to someone who is still traveling?

Please send an email to support@ubersocacruise.com with the subject title – “USC 2021 – Credit Transfer Request.” All requests are subject to manager approval and must be conducted by a member of the management team. PLEASE NOTE: once a credit transfer is approved and completed, we cannot undo the request. Once, a credit is gifted by the original payee to an active guest, it cannot be re-gifted to someone else.

What if the guests within the same reservation don’t agree on which option they want to participate in?

Please contact us via email at support@ubersocacruise.com and use the subject title – “USC 2021 – Program Exemption Request,” to inform us of the division of opinion on the decision. Please note that USC does not mediate grievances between guests, but we will do our best to assist guests in any way possible. If we can honor the request, we will certainly do so – many special requests are subject to final management approval and we appreciate your patience in advance.

Will we be allowed to participate in the Move n Groove or Cabin Replacement Programs if we have an active chargeback pending with our banking/crediting institution?

If you have executed an active chargeback with your bank and/or credit card institution, you will not be able to participate in either program until the chargeback has been cancelled.. Please contact your bank/credit institution at your earliest opportunity to cancel and/or revoke the chargeback. Once we receive documentary proof of cancellation, we can add you to either program so long as the canceled chargeback and program entry was received before August 10th, 2020. Please send all chargeback cancellation documentation to support@ubersocacruise.com.

What has USC done to assist guests during these challenging times?

USC has waived all late fees, name change fees and credit card decline fees for 2020. In addition, USC lowered payments and postponed payments from May 30th, 2020 until January 30th, 2021. In addition, we now offer three programs for those who wish to sail with us in 2021 through the “Stay-n-Play Program,” or for those who wish to obtain a credit for USC 2022, through the “Move n Groove Program,” or for those who wish to cancel and receive a refund, less the deposit paid, the “Cabin Replacement Program.”

JUNE 30, 2020
UBERSOCA CRUISE COVID-19 UPDATE


 

USC COVID-19 UPDATE

Stay up to date with all of the information from the USC Team.