USC 2020 is being rescheduled due to the Covid-19 pandemic and in order to ensure the health and safety of our guests.

Ship 1: November 5th-10th, 2021; Ship 2: November 10th-15th, 2021.

Yes, both cruises for USC 2021 will sail on Royal Caribbean’s Independence of the Seas.

The new destinations will be Taino Bay located in Puerto Plata (Dominican Republic) and a second destination which will be confirmed shortly.

Both 2021 sailings will leave from Port Canaveral, FL which is approximately 50 minutes east of Orlando, FL.

At this time, you don’t need to do anything. Your reservation will be automatically transferred to the same ship and same cabin on the rescheduled cruise for 2021. A new email confirmation will be sent in due course to reflect the updates. In addition, new payment plans will be re-programmed to re-commence automatically on January 30th, 2021 and end on September 30th, 2021. Payments will remain suspended until January 30, 2021.

If you wish to continue making payments between August 2020 and January 2021, you can log in to your USC account by using this link, USC Account Portal. If you have any questions, or issues with your account, you can contact us at 305-460-3515.

(a) Primary guests can opt to participate in our “Move n Groove Program,” where we would cancel your reservation and provide you with a Future Cruise Credit for the full amount paid towards USC 2020. The funds will be credited to your USC account and will be available to use for USC 2022. The primary guest would simply fill out our Move n Groove Program Form by 5:00pm EST on August 31st, 2020; it’s that easy! Any requests received after this date will not be eligible for the Move n Groove Program and will be subject to our standard terms and conditions. -OR-

(b) Primary guests can opt to participate in our “Cabin Replacement Program,” where we would cancel your reservation and grant you a refund, less your deposit amount paid towards USC 2020. The deposits range from $250/pp for Interior, $350/pp for Oceanview, $450/pp for Balcony, $550/pp for Suites and $650/pp for Owner/Royal Suites. In order to participate in the program, the primary guest must complete the Cabin Replacement Form by 5:00 pm EST on August 10th, 2020. Any requests received after this date will not be eligible for the Cabin Replacement Program and will be subject to our standard terms and conditions.

The primary guest must first complete the “Move n GrooveProgram” form before August 31st, 2020 at 5pm EST in order to join. Once your form is processed, we will cancel your USC 2020 cruise and the entire amount paid towards USC 2020 will be converted into Future Cruise Credits which can be used until 2022. These future cruise credits will be attached to your UCS profile, associated with your email address on file, and credits can be utilized during a later date should you wish to join USC 2022 at the RSVP stage, OR main booking stage. We will send out more information regarding this process before we launch USC 2022. [Please refer to Q.20 if the members of your reservation are not in agreement]

Yes, you certainly can, but only the primary can authorize and complete a name change request. Please note that if you are unable to sell your cabin by August 10th, 2020 at 5pm EST and decide to contact us after this date to participate in the “Cabin Replacement Program,” we will not be unable to add you to either program.

5pm EST, August 31, 2020

5pm EST, August 10, 2020

If we do not receive your completed forms for the Move-n-Groove Plan or the Cabin Replacement Program by the dates listed above you will not be eligible to participate in these programs and your reservation will be subject to our standard terms and conditions

The Primary Guest must send an email (from the email address associated with his/her USC account), to support@ubersocacruise.com. Please provide the following information for the new guest: First & Last Name (as it appears on passport), DOB, Gender, Country of Citizenship (as it appears on passport), Email Address, Telephone Number, Emergency Contact Name & Number (cannot be traveling on USC 2021). Once we receive this information, the name change will be conducted in 3-5 business days and a confirmation email will be sent to the new guest.

USC has waived all name change fees until December 31st, 2020. There will be no change fee affiliated with either finding your own replacement OR participating in the “Cabin Replacement Program.” If you decide to participate in the “Cabin Replacement Program,” please remember to have the primary fill out the “Cabin Replacement Program” form no later than August 10th, 2020 at 5 pm EST. Once we process your submission, the cabin will be added back to inventory and USC will attempt to sell it to a new guest at no cost to the previous room’s owner.

Unfortunately, we have no way of knowing how long it will take to sell your cabin. Once we process your Cabin Replacement Program form, the cabin will be added back to the inventory and sold on a first come first serve basis giving priority to those who have already RSVP’d for USC 2021. The Cabin Replacement Program is offered as a courtesy to guests, it does not create an obligation on USC to sell your cabin. There are no guarantees that we will be able to resell your cabin and USC accepts no liability in the event your cabin does not sell. [Please refer to Q.20 if the members of your reservation are not in agreement]

Once the cabin is sold to the new guest and the reservation is finalized, you will receive an email from USC stating that your cabin has been sold together with a timeline for processing your refund.

After your cabin is sold, please allow up to 30-business days for the cabin replacement and your refund to be processed.

Yes, if you wish to participate in the Cabin Replacement Program, you must complete and submit a Cabin Replacement form.

Please send an email to support@ubersocacruise.com with the subject title – “USC 2021 – Credit Transfer Request.” All requests are subject to manager approval and must be conducted by a member of the management team. PLEASE NOTE: once a credit transfer is approved and completed, we cannot undo the request. Once, a credit is gifted by the original payee to an active guest, it cannot be re-gifted to someone else.

Please contact us via email at support@ubersocacruise.com and use the subject title – “USC 2021 – Program Exemption Request,” to inform us of the division of opinion on the decision. Please note that USC does not mediate grievances between guests, but we will do our best to assist guests in any way possible. If we can honor the request, we will certainly do so – many special requests are subject to final management approval and we appreciate your patience in advance.

If you have executed an active chargeback with your bank and/or credit card institution, you will not be able to participate in either program until the chargeback has been cancelled.. Please contact your bank/credit institution at your earliest opportunity to cancel and/or revoke the chargeback. Once we receive documentary proof of cancellation, we can add you to either program so long as the canceled chargeback and program entry was received before August 10^th, 2020. Please send all chargeback cancellation documentation to support@ubersocacruise.com.

USC has waived all late fees, name change fees and credit card decline fees for 2020. In addition, USC lowered payments and postponed payments from May 30th, 2020 until January 30th, 2021. In addition, we now offer three programs for those who wish to sail with us in 2021 through the “Stay-n-Play Program,” or for those who wish to obtain a credit for USC 2022, through the “Move n Groove Program,” or for those who wish to cancel and receive a refund, less the deposit paid, the “Cabin Replacement Program.”