USC COVID-19 Update – July 30, 2020 (revised on 7/4/2020)
Dear USC Family,
Thank you for your patience. We know the delayed response has caused a bit of frustration and we share those sentiments as we’ve been working diligently in the background gathering all of the information required to make a final decision regarding USC 2020. We now have all the information we need, and although things are gradually starting to open up, unfortunately, there aren’t any viable options at this time! So, with all that’s going on, and in the interests of passenger safety, we’re sad to announce that Ubersoca Cruise 2020 will be rescheduled to November 2021.
Now for the Good News!
We actually have some great news! We’ve already confirmed our NEW sailing dates for USC 2021. Both cruises will sail from Orlando, Florida on November 5-10, 2021, and the 2nd cruise from November 10-15. We’ll be sailing on the same ship, Independence of the Seas, to two NEW exotic destinations including a brand-new port: Taino Bay (Puerto Plata, Dominican Republic) and a second port, which we will confirm shortly. In short, it’s the Same Ship, New Dates, 2 New Destinations…same Epic Experience!
When this is finally over, we’re all going to need something to look forward to and we especially look forward to seeing all of you. To make things easy, we have created 3 options for our guests:
Option 1 (Stay n Play):
A. If you wish to STAY-n-PLAY, there’s no need to do anything. Your reservation will be automatically transferred to the same ship and same cabin on the rescheduled cruises for 2021. A new email confirmation will be sent to you soon reflecting the updates.
B. All payments will remain suspended until January 30, 2021, giving all guests an 8-month break from making payments. All payment plans will be updated automatically to re-commence on Jan 30, 2021. When payments resume, they will be even lower and spread out over a period of 9-months. If you would like to continue making payments, you can do so by logging into your account online.
Option 2 (Move n Grove Plan):
A. For those guests that are unable to make the dates in 2021, no worries, your Future Cruise Credit will be available to use until 2022. Simply fill out the Move n Groove Form by August 31, 2020 and we will issue a Future Cruise Credit for the full amount you have already paid towards USC 2020.
Option 3 (Cabin Replacement Program):
If you’re unable to sail with us in 2021, or 2022, and wish to cancel, we’ve introduced a new Cabin Replacement Program to assist you with the sale of your cabin.
If you still wish to cancel and want to participate in the program, please complete the Cabin Replacement Program Form by 5:00pm EST on August 10th, 2020. Any cancellation requests received after this date will not be eligible and will be subject to our standard terms.
Cancellation requests will be processed in the order in which they are received, cabins will then be returned to inventory and later sold on a first come first serve basis first preference to those who have already RSVP’d for USC 2021. Once your cabin is sold, your cabin transfer will be processed andmyou will receive a full refund including your deposit.
Please understand that this is a process, your cabin will not be sold overnight. It will take some time to execute cabin transfers and refunds and therefore we appreciate your patience and understanding in advance.
**Please note that any guest with an active chargeback on file/pending will NOT be eligible for either option until the chargeback has been cancelled and proof of cancellation has been provided.
CEO & Founder, Ubersoca Cruise