USC Update – December 20, 2020
Dear USC Family,
We have taken the time to listen to your feedback regarding our Customer Support Department. Following our internal review, we’ve decided to restructure our customer service team and will be putting a new call center in place.
As part of the restructuring process, our support team will undergo a period of intensive training from December 21, 2020 until January 18, 2021. Although the call center will be closed during this time, a skeleton team will be monitoring emails and will respond as quickly as possible. We’re confident that this transition will enhance the customer experience and we look forward to introducing you to the new members of our customer support family.
We thank you for your patience during this period of transition and wish you and your family a safe and soca filled holiday season.