USC Update – February 26, 2021

Hey USC Family,
Quick update!
On September 21, 2020 the Healthy Sail Panel submitted 74 recommendations to the CDC in an effort to facilitate the safe return of cruise operations. The Panel’s recommendations, if approved, will provide the necessary framework for cruise lines to safely resume sailing. So here’s what we know:
1. USC 2021 is scheduled to sail on Nov 5 – 10th, 2021 (Ship 1) and Nov 10th – 15th, 2021 (Ship 2).
2. Taino Bay, Dominican Republic will be our first port of call and our second destination will be confirmed shortly.
3. Although there are still challenges, the rate of Covid-19 infections has dropped dramatically in most countries.
4. The cruise industry has made significant strides towards increasing the safety of passengers and preventing the spread of Covid-19 onboard cruise ships.
5. All Royal Caribbean ships have been granted Green Ship status which means that the CDC has confirmed that RCL’s ships are currently unaffected by Covid-19.
6. The CDC is expected to make a decision on the Healthy Sail Panel’s Recommendations in the near future.
7. The Ubersoca Cruise Tabanca is reeeehhhhhhllll!
We’ve listened to your recent feedback and will be restarting payments in May 2021. Having stopped taking payments in May of last year, restarting payments in May 2021 will mean that your payments will remain the same and will not increase. We know that some passengers may wish to voluntarily restart making payments and this can be done by logging into your account and making payments online. Should you require assistance with this, please contact our new Support Department and they will be happy to assist you.
We appreciate there are still challenges, but even more, we appreciate your loyalty as you have navigated your own challenges during the pandemic. We get it, these are uncertain times, so we’re putting a plan in place to enable passengers to either receive a full refund or future cruise credits in the event Covid-19 prevents us from reuniting this year. In the meantime, we’re focusing on reaching the light at the end of the tunnel. So let’s keep the vybes positive as we look forward to the much anticipated return of Ubersoca Cruise – the Largest Music Festival at Sea!
If you have any questions, please do not hesitate to contact our Support Department. We will provide additional updates regarding your 2021 sailing shortly.
Reminder about our new Call Center Contact Details:
New Email:
Contact number:
1 (585) 488 0872
We look forward to serving you and can’t wait to see you all!
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USC Update – February 19, 2021

Hi USC Family,
We hope you’ve had a great start to the New Year. Just a quick note to let you know that payments will restart on Feb 28, 2021.
We recognize that some passengers may require additional time, and we totally understand. Should you wish to defer payments, please complete the form below and we will happily defer payments until April 30, 2021.
***REMINDER: The deadline to sign up for payment deferment is Feb 22, 2021 – Please click on the DEFER PAYMENTS link below and register by 5pm EST on February 22, 2021***
If you have any questions, please do not hesitate to contact our Support Department. We will provide additional updates regarding your 2021 sailing shortly.
Reminder about our new Call Center Contact Details:
New Email:
Contact number:
1 (585) 488 0872
We look forward to serving you and can’t wait to see you on USC 2021!
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USC Update – January 27, 2021

Hi USC Family,
We hope you’ve had a great start to the New Year. Just a quick note to let you know that payments will restart on Feb 28, 2021.
We recognize that some passengers may require additional time, and we totally understand. Should you wish to defer payments, please complete the form below and we will happily defer payments until April 30, 2021.
If you have any questions, please do not hesitate to contact our Support Department. We will provide additional updates regarding your 2021 sailing shortly.
Reminder about our new Call Center Contact Details:
New Email:
Contact number:
1 (585) 488 0872
We look forward to serving you and can’t wait to see you on USC 2021!
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USC Update – January 15, 2021

Dear USC Family,
We hope you’ve had a great start to the New Year! Just a quick note to remind you that our Support Department/Call Center will be reopening on Monday, January 18, 2021. Our opening hours are between 9 am – 5 pm EST, Monday to Friday.
We appreciate your patience as we took some time to restructure and improve the USC customer experience. Please note the new contact details for our Support Department below:
New Email:
Contact numbers:
Within the USA: 1 (585) 488 0872
Toll Free (International): 1 (833) 488 0872
We look forward to serving you and can’t wait to see you on USC 2021!
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USC Update – December 20, 2020

Dear USC Family,
We have taken the time to listen to your feedback regarding our Customer Support Department. Following our internal review, we’ve decided to restructure our customer service team and will be putting a new call center in place.
As part of the restructuring process, our support team will undergo a period of intensive training from December 21, 2020 until January 18, 2021. Although the call center will be closed during this time, a skeleton team will be monitoring emails and will respond as quickly as possible. We’re confident that this transition will enhance the customer experience and we look forward to introducing you to the new members of our customer support family.
We thank you for your patience during this period of transition and wish you and your family a safe and soca filled holiday season.
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USC Update – December 17, 2020

Dear USC Family,
We hope you are doing well during these challenging times and we thank you for your patience. We wanted to take this opportunity to provide an update on the progress we’ve made over the past several weeks. We’ve been working with Royal Caribbean to prepare for our 2021 sailing and have been presented with a unique opportunity to transition back to Fort Lauderdale (Port Everglades), our original departure Port.
Sailing out of Fort Lauderdale is a great option for us as it:
1.  gives USC the opportunity to explore and reach more destinations than would have been available if we sailed from Orlando (Port Canaveral);
2.  allows USC to keep the same sailing dates for both cruises Nov 5-10 and Nov 10-15, 2021;
3. allows USC to retain our Kentucky Derby/Polo Club themed pre-party at the Gulfstream Racetrack and Casino.
4.  is far more accessible and convenient for our passengers; and
5. offers a much shorter travel distance between area hotels, the airport, and the port.
To make this happen we will be required to transition to the newly renovated Navigator of the Seas which recently underwent a $115M modernization. Having performed an analysis of the cabins on both ships we can confirm that your cabin type will remain the same following the transition. We, therefore, anticipate a smooth transfer of passengers from one ship to the other. If there are any issues with your cabin reassignment our Support Team will notify you in advance and provide you with the best alternative option.
We value your feedback regarding the proposed transition and invite you to complete our 3-question survey by clicking the link below:

SURVEY LINK

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USC Cabin Replacement Program Update – October 2, 2020

Hi USC Family,
Re: Cabin Replacement Program – Refund Update
Thank you for your patience. If you’re receiving this email, you and/or the primary on your reservation have decided to cancel your USC 2020 reservation through our Cabin Replacement Program.
This is just a heads up to let you know that we will commence sending out full refunds on October 8, 2020 to those that signed up for the Cabin Replacement Program. All refunds will be credited to the credit card on file. Once the refund has been executed, please allow 7-10 business days for the credit to be reflected on your statement.
Please note that if you have an active or pending chargeback, we’re unable to issue your refund until the chargeback has been cancelled. To cancel the chargeback, simply contact the bank or payment provider through their website or by phone and send confirmation of cancellation to support@ubersocacruise.com with the subject line “CHARGEBACK CANCELED”. Once we receive confirmation that the chargeback has been cancelled your refund will be processed.
We look forward to seeing you again in the near future.
Team USC
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USC Cabin Replacement Program Update – August 4, 2020

Hi USC Family,
Re: Cabin Replacement Program Update
After careful consideration, we have decided to issue full refunds (including deposits) to USC passengers who wish to participate in the Cabin Replacement Program. Refunds will be issued once your cabin is sold. Please note that the deadline for Primary Guests to submit the Cabin Replacement Form is 5pm EST on August 10, 2020. We appreciate your feedback and continued support.
Kind regards,
Nathaniel Turner
CEO, Ubersoca Cruise
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USC COVID-19 Update – July 30, 2020 (revised on 7/4/2020)

Dear USC Family,

Thank you for your patience. We know the delayed response has caused a bit of frustration and we share those sentiments as we’ve been working diligently in the background gathering all of the information required to make a final decision regarding USC 2020. We now have all the information we need, and although things are gradually starting to open up, unfortunately, there aren’t any viable options at this time! So, with all that’s going on, and in the interests of passenger safety, we’re sad to announce that Ubersoca Cruise 2020 will be rescheduled to November 2021.

Now for the Good News!

We actually have some great news! We’ve already confirmed our NEW sailing dates for USC 2021. Both cruises will sail from Orlando, Florida on November 5-10, 2021, and the 2nd cruise from November 10-15. We’ll be sailing on the same ship, Independence of the Seas, to two NEW exotic destinations including a brand-new port: Taino Bay (Puerto Plata, Dominican Republic) and a second port, which we will confirm shortly. In short, it’s the Same Ship, New Dates, 2 New Destinations…same Epic Experience!

When this is finally over, we’re all going to need something to look forward to and we especially look forward to seeing all of you. To make things easy, we have created 3 options for our guests:

Option 1 (Stay n Play):

A. If you wish to STAY-n-PLAY, there’s no need to do anything. Your reservation will be automatically transferred to the same ship and same cabin on the rescheduled cruises for 2021. A new email confirmation will be sent to you soon reflecting the updates.

B. All payments will remain suspended until January 30, 2021, giving all guests an 8-month break from making payments. All payment plans will be updated automatically to re-commence on Jan 30, 2021. When payments resume, they will be even lower and spread out over a period of 9-months. If you would like to continue making payments, you can do so by logging into your account online.

Option 2 (Move n Grove Plan):

A. For those guests that are unable to make the dates in 2021, no worries, your Future Cruise Credit will be available to use until 2022. Simply fill out the Move n Groove Form  by August 31, 2020 and we will issue a Future Cruise Credit for the full amount you have already paid towards USC 2020.

Option 3 (Cabin Replacement Program):

If you’re unable to sail with us in 2021, or 2022, and wish to cancel, we’ve introduced a new Cabin Replacement Program to assist you with the sale of your cabin.

If you still wish to cancel and want to participate in the program, please complete the Cabin Replacement Program Form  by 5:00pm EST on August 10th, 2020. Any cancellation requests received after this date will not be eligible and will be subject to our standard terms.

Cancellation requests will be processed in the order in which they are received, cabins will then be returned to inventory and later sold on a first come first serve basis first preference to those who have already RSVP’d for USC 2021. Once your cabin is sold, your cabin transfer will be processed andmyou will receive a full refund including your deposit.

Please understand that this is a process, your cabin will not be sold overnight. It will take some time to execute cabin transfers and refunds and therefore we appreciate your patience and understanding in advance.

**Please note that any guest with an active chargeback on file/pending will NOT be eligible for either option until the chargeback has been cancelled and proof of cancellation has been provided.

Nathaniel Turner
CEO & Founder, Ubersoca Cruise

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USC COVID-19 Update – May 19, 2020

Dear USC Family,

During the last few weeks we have taken the time to reach out to a number of our guests in order to understand how our passengers have been affected by Covid-19. Having taken those soundings, we acknowledge that some of our communications may have fallen short of the standard we strive to attain in our interactions with our guests. For that we genuinely apologize.

The health and safety of our passengers has always been paramount, and while the overwhelming majority of our guests are still very much looking forward to USC 2020, we understand that some of you may wish to focus on other priorities at this time.

For that reason, we have been actively working in the background to assist those who are experiencing challenges as a result of Covd-19. We have already found solutions for a number of guests and, in some cases, have agreed to defer payments for those experiencing financial hardship. This is in addition to our offer to waive late fees, name change fees and lower monthly payments which will continue until further notice.

If you are also experiencing financial hardship and wish to avail yourself of these and other relief measures, please contact our Support Team directly. Rather than address your sensitive and confidential issues in public forums, we prefer that you utilize our call center to find a solution. Each situation is unique and we will do our best to work with you during these trying times.

There is light at the end of the tunnel and we are encouraged by the expedited testing of new treatments like Remdesivir and the collaborative efforts of numerous pharmaceutical companies to develop, manufacture and distribute millions of coronavirus vaccines by September 2020, a move that will facilitate rapid vaccination worldwide, if the treatment proves effective. Although these efforts are promising, USC will not sail until it is safe to do so and we will await further guidance from the CDC/Royal Caribbean (RCL) on what additional safety/security protocols will be implemented on future sailings.

We wish to emphasize that RCL has not made any changes to their November sailings and therefore USC 2020 is due to sail as scheduled on Nov 9-14 and Nov 14-19, 2020. Our team meets regularly with RCL and continues to discuss the new protocols necessary to prevent, detect, contain and respond to Covid-19 on future voyages. Should RCL decide to adjust our itinerary or reschedule the cruise we will let you know. In the interim, we must honor our financial obligations to RCL and continue to work with them line to ensure all necessary public health procedures are in place when cruise lines gradually resume sailing over the summer.

Those of you that have sailed with us know that Ubersoca is much more than just a brand, we are a family. And while others have taken the tough decision to let go of staff, USC continues to maintain and support all of its staff and their families throughout the crisis. We feel the same way about our passengers and will continue to support you and safeguard your investment. Make no mistake, this is complex situation with many moving parts. We therefore appreciate your understanding and ask that you bear with us as we ask the tough questions and advocate on your behalf in the background. Please be assured that YOU WILL NOT LOSE YOUR INVESTMENT and that we will do right by our guests.

We will be holding a webinar in due course and will provide further updates at that time. Please keep your families safe and healthy,

Nathaniel Turner
CEO & Founder, Ubersoca Cruise

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