FREQUENTLY ASKED QUESTIONS
WHAT INFORMATION IS REQUIRED TO BOOK MY CRUISE?
The following information is required by the cruise line and needed for every guest in your cabin.
*Full, legal name (first/last only) as it appears on your passport or birth certificate/driver’s license (Middle Names are not needed)
*Any special dietary or physical needs
WHAT AMOUNTS ARE DUE AT THE TIME OF BOOKING?
For those who signed up for DAMM/RSVP, you are required to pay the deposit at the time of booking. As you have already paid the $250 DAMM/RSVP Fee, the $250 will be credited towards your booking. Deposits differ depending on the cabin category you choose and are as follows:
Interior = $250/pp
Ocean View = $350/pp
Balcony = $450/pp
Suites = $500/pp
Royal Suite = $650/pp
So, if you book an Inner Soca cabin, you won’t be required to pay a deposit at the time of booking as the deposit rate for Inner Soca cabins matches the $250 DAMM/RSVP you’ve already paid. In the case of the other stateroom categories the deposit required at the time of booking will be as follows:
Ocean View: $100 due at time of booking ($350 deposit – $250 DAMM/RSVP Fee = $100)
Balcony: $200 at time of booking ($450 deposit – $$250 DAMM/RSVP Fee = $200)
Suite: $300 due at time of booking ($550 deposit – $250 DAMM/RSVP Fee = $300)
Royal Suite: $400 due at time of booking ($650 deposit – $250 DAMM/RSVP Fee = $400)
MULTIPLE CREDIT CARD PAYMENTS
If you will be paying for your stateroom with multiple credit cards, you will need to have all of the credit card numbers (with expiration date and the card’s verification code/number) as well as the billing name and billing addresses for each card. The credit card(s) must belong to the guest(s) booked on the reservation.
WHAT TYPES OF CREDIT CARD PAYMENTS ARE ACCEPTED?
We accept most major credit cards including Visa, Mastercard, American Express and Discover.
HOW ARE MONTHLY PAYMENTS CALCULATED?
Monthly payments are calculated using the base rate of the cabin type/category you’ve selected, plus the taxes, fees, gratuities and admin fees ($350), minus the deposit paid, divided by the number of months required to finalize your cabin booking. Monthly payment rates will depend on the amount you’ve deposited towards and the timeframe of booking. If you have questions about your monthly rate, please contact our Support Department.
USC 2020 Deposits Rates:
Inner Soca (Interior) = $250/pp
Calypso (Ocean View) = $350/pp
Bachannal (Balcony) = $450/pp
Uber Suites = $550/pp
Royal Suite = $650/pp
WHAT IS THE UNLIMITED BEVERAGE EXPERIENCE?
ALL 2020 CABIN PRICES WILL INCLUDE THE COST OF UNLIMITED ALCOHOLIC AND NON-ALCOHOLIC BEVERAGES. Guests can choose from an unlimited selection of cocktails, beer, wine, non-alcoholic beverages, premium coffee, tea and bottles water (still/sparkling). Guests are also entitled to a 40% discount on wines under $100 and a 20% discount on wines over $100. When ordering a beverage onboard, you must present your SeaPass card bearing the package sticker to your server. Package includes any single beverage item with a value up to $13. Your check may reflect an additional tax for certain ports or itineraries. The USC 2020 Unlimited Beverage Experience excludes any beverages served inside licensed Starbucks® stores, mini bar items, souvenir glassware, specialty beers as listed on bar menus, or super premium category beverages above $13. Room Service is not included in the plan. Package is subject to the terms of Royal Caribbean International’s Alcohol Policy. Any violation of this policy may result in cancellation of the guest’s package and guest will NOT receive a refund or credit of any kind.
ARE PAYMENT PLANS AVAILABLE?
Yes. Depending on the date of your initial booking, payment plans may be available for Ubersoca Cruise guests. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates. Check out our price page for more info.
USC 2020 Deposits
Interior = $250/pp
Ocean View = $350/pp
Balcony = $450/pp
Suites = $500/pp
Royal Suite = $650/pp
The $250/pp DAMM/RSVP fee will be applied as a credit towards the reservation total. The deposit balance, if any, will be due at the time of booking in order for the reservation to be counted as active in our system.
The deposits range in rate base on category choice, from $250/pp to $650/pp. If you choose the Oceanview category or higher, there will be a deposit balance to pay pp.
WHEN IS THE LAST DAY TO BOOK A CABIN?
Although there isn’t “really” a “last day” to book cabins for the Cruise, rates and availability are not guaranteed until booked. We recommend booking early to guarantee the best rates and best cabin locations. Cruise rates increase closer to sailing! The sellout risk of any Ubersoca Cruise is extremely high.
WHAT IS YOUR CANCELLATION POLICY?
ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! NO EXCEPTIONS! Due to the unique nature of our event, the Ubersoca cruise is non-refundable. There are NO exceptions to our cancellation policies. We strongly recommend that you purchase travel insurance. We must receive written notice of your cancellation either via certified mail, overnight courier, or e-mail sent to email@example.com If a flight or other delay for any reason prevents you from joining the cruise by the boarding time on the departure date, you will be considered a no-show, and no refund or credit is applicable towards a future cruise. Please note that your decision not to travel due to State Department advisories or fear of travel will constitute a cancellation by you. No refund or credit will be given for any unused features or early departures for any reason. There will be no refunds given for those who do not board the ship on time, unused tickets, or after the Ubersoca Cruise has occurred. Please refer to our Terms and Conditions for more information on our cancellation policy.
WHAT HAPPENS IF SOMEONE IN MY RESERVATION CANCELS?
As a courtesy, USC offers guests within the same reservation the ability to split the cost between guests, and additionally offers subsequent monthly payment plans depending on when the reservation was created. If a guest (with payment responsibility within the reservation) cancels, regardless of the reason, that guest will be responsible for covering their entire balance at the time of cancellation. If that guest refuses to pay their outstanding balance, it then falls on the Primary to pay for the entire balance, alternatively, to reach an amicable plan with the remaining members of the cabin to cover the canceled guest’s portion either in full, or split the balance owed into monthly payments for the remaining members of the group.
If you or any of the guests within a reservation can find a replacement for the person canceling, we can honor a name change subject to a $150-$250 name change fee depending on when the request is made. Once the new guest is added, they will take over the payment responsibility from the previous guest and pick up where they left off, however, USC will not refund any previously paid portions to any guests regardless of the reason.
As a primary, if you are in a double occupancy room and your cabin mate cancels, they will be asked to pay their remaining balance or find a replacement at which time either party will cover the ‘name change fee’ of US$150 – $250 USD. In the event that this guest refuses to pay off their balance, or find a replacement, the responsibility falls on the primary to find the replacement, pay the US$150 – $250 USD “name change fee,” or pay the double occupancy rate and remain in the room as a single occupant.
Please note that, as per the Terms and Conditions, Primaries cannot cancel out of the stateroom.
SHOULD I PURCHASE TRAVEL INSURANCE?
It is highly recommended that you purchase travel insurance to protect yourself against financial loss due to non-refundable costs and fees due to unexpected cancellations and travel emergencies. For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.
For guests that have already booked and are interested in purchasing insurance please visit http://ubersocacruise.com/travel-insurance/ for your free quote.
In the event of cancellation, you must first contact Ubersoca Cruise in writing by sending an email to firstname.lastname@example.org. Then, you must contact iTravel directly at +1 866 347 6673 or +1 317 655 9798 or www.iTravelInsured.com to submit a claim and request a refund. For questions and to purchase iTravel travel insurance, please contact iTravel using the contact information above.
I WANT MY CABIN TO BE CLOSE TO MY FRIENDS. HOW DO I REQUEST THAT?
You can choose and select your cabins online. If you and your friends are booking together it should be easy to select and choose cabins near each other. Requests to be located next to your friends should be made at the time of booking. USC will use its best endeavours to book your cabin as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests. Special requests are not guaranteed. Please call our office at Toll Free +1-866-938-2377 or US +1-305-460-3515 for assistance.
WHAT IS INCLUDED?
Your Ubersoca Cruise rate includes:
• Most meals excluding specialty restaurants, bars and cafes.
• Alcoholic and Non-Alcoholic Beverages (For terms and conditions see Unlimited Beverage Experience brochure on the pricing page)
• Entrance to ALL Ubersoca Cruise events on and off the ship.
Your Ubersoca Cruise rate does not include:
• Government taxes and fees
• Spa treatments and certain specialty exercise classes
• Ship-to-shore phone, email, Internet, fax
• Shore excursions
• Ground transportation to/from the Port
• Food and beverages at off-site events.
• Other optional items not limited to the above
WHAT IS THE MINIMUM AGE FOR CRUISERS?
The ubersoca cruise is 21+, no exceptions.
CELEBRATING A BIRTHDAY, ANNIVERSARY OR OTHER SPECIAL EVENT?
Congratulations!! We know you could celebrate your Special Event anywhere and we are delighted that you chose to celebrate with us!! Please let us know how we can make your Special Event memorable by sending our Support Team an email at email@example.com so that we can accommodate your request.
HOW DO I BOOK AN ACCESSIBLE CABIN?
Ubersoca Cruise is committed to assist you with any special requirements you may have. Please call one of our reservations specialists at US +1-305-460-3515 in order to book ADA staterooms over the phone, as they are not available to book online.
DO I NEED A PASSPORT TO SET SAIL?
Ubersoca Cruise strongly recommends that all of our guests travel with a passport (valid for at least six months beyond the completion of travel). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason.
The Western Hemisphere Travel Initiative (WHTI) stipulates the following information with regards to “closed-loop” cruises, which are sailings that originate and terminate in the same U.S. Port. Please note that this information could change at any time without notice.
U.S. Citizens (including children) taking “closed-loop” cruises will be able to enter or depart the country with either a valid U.S. Passport – or – Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a ConsuMiamir report of Birth Abroad, or a Certificate of Naturalization), along with government issued photo identification, such as a State issued driver’s license.
Other acceptable forms of identification include:
• U.S. Passport Cards
• Enhanced Driver’s Licenses
• Trusted Traveler Cards (NEXUS, SENTRI, or FAST)
• Military Identification Cards (for members of the U.S. armed forces on official orders)
• U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)
• Enhanced Tribal Card (where available)
Please note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.
For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit www.travel.state.gov
U.S. Alien Residents need a valid Alien Resident Card. Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable.
Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.
If you are not a U.S. Citizen, please contact U.S. Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise. Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.
All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that RCI will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.
Ubersoca Cruise and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.
It is YOUR responsibility to make sure you have the proper, valid documents to board the ship. Ubersoca Cruise is not responsible for denied boarding due to insufficient documents.
HOW/WHEN WILL I RECEIVE MY TICKETS AND BOARDING PASS?
Within 30 days of sailing, you’ll receive an email with your cruise line booking/reservation number and instructions on how to complete your online check-in and print your boarding pass. Each guest in your cabin will need to complete the cruise line’s mandatory online check-in at least one week prior to sailing. Your boarding pass is your “ticket” for boarding and must be printed and presented at check-in at the terminal.
WHY DO I HAVE TO COMPLETE ONLINE CHECK-IN?
1. To make sure the cruise line has your booking information correct, and that your name is spelled exactly as it appears on your legal documentation (legal first and last names only; middle names are not needed). If your name is not spelled correctly, you could be denied boarding without refund! Ubersoca cruise is not responsible if you are denied boarding. Please contact us immediately with any name corrections.
2. To print your boarding pass and e-documents. You need to present this upon check-in at the pier. Your Ubersoca Cruise Invoice is NOT your ticket for boarding.
3. To expedite check-in. Completion of the required information in advance greatly expedites check-in at the port. The faster you can get through check-in, the sooner your Ubersoca Cruise experience can begin!
HOW DO I MEET OTHER UBERSOCA CRUISERS PRIOR TO DEPARTURE?
Welcome Aboard the Largest Soca Festival at Sea! Now that you’re booked, join our USC 2020 Private Facebook group (for USC 2020 Attendees Only)! Meet new friends, find old ones, share costume ideas and other tips!! You must have a confirmed reservation to be added to Attendees Only groups. Your request will be compared to our guest list. If you do not have a confirmed reservation, your request will be denied. If your Facebook name does not match the name on your reservation, please email firstname.lastname@example.org so we can approve your request to the group.
I WANT TO ATTEND UBERSOCA CRUISE, BUT I DON’T HAVE A ROOMMATE. WILL YOU FIND ME ONE?
Yes! We get several requests for roommates. If you need a roommate, please email us at at email@example.com and we will do out best to accommodate you.
*Room Share options are very limited and subject to availability. We will do our best to pair you with someone of similar age, gender and cabin selection, however requests are not guaranteed.
*Your decision to accept a roommate for the Ubersoca Cruise is at your own risk. Ubersoca Cruise is not responsible nor liable for any and all claims or causes of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.
The following rules and stipulations must be agreed upon by all parties:
1) Roommate Assignments
a) Roommate match will be made approximately one (1) week before the scheduled final payment due date, 1 October 2020. An email will be sent to all roommate match guests providing contact details for their assigned roommates and their final stateroom assignments. In the event of special circumstances with the ship, such as a sell-out, this email may be sent earlier and will designate the revised date of matching and cancellation penalties.
b) Since a match cannot be guaranteed, if Ubersoca Cruise is unable to find a roommate match by the final payment due date, the guest irrevocably agrees to take a single cabin with the additional collection of the single occupancy rate with the understanding that if a roommate match can be made prior to sailing, your fare will be adjusted back to the double occupancy rate and a refund will be processed accordingly.
2) Roommate Cancellation & Responsibility
a) If a guest has been matched with a roommate who subsequently cancels the cruise or wishes to withdraw from the roommate match program, the additional charge for the full single occupancy rate for the remaining roommate will be paid by the person that cancelled or withdrew.
b) Efforts will be made to find a replacement roommate; however, this cannot be guaranteed. If a replacement roommate is found, the cancelling party may still be responsible for any penalties or fees assessed such as name change fees, etc.
c) The intent of this policy is to protect the non-cancelling roommate of any supplemental charges.
The Roommate Match Terms and Conditions shall be read with the Ubersoca Cruise Participant’s Agreement (Terms & Conditions) to which you irrevocably agree to be binding on you (the passenger).
WHEN WILL THE USC 2020 BOOKING PLATFORM OPEN UP TO THE GENERAL PUBLIC?
After DAMM Members and RSVPs complete their bookings. There is no set date when this will occur, however, we strongly recommend that you turn on your post and e-mail notifications to stay in the loop with the latest USC news and information.